Terms of Service

Version 2.0 (Enterprise EU)
Effective date: February 2026

1. General Information

Service Provider:

Mebloexpert Robert Żołdak
ul. Andersa 4
59-900 Zgorzelec
Poland
VAT ID: PL6151029625
Email: support@restrosuite.app

These Terms govern the provision of the RestroSuite SaaS platform.

RestroSuite provides software services only (SaaS model).

RestroSuite is not a party to any transactions between the User and their customers and is not responsible for sales, order fulfillment, or the User's tax obligations.

The Service is intended exclusively for business users (entrepreneurs).
Consumers are not permitted to use the Service.

2. Definitions

  • "Platform" – the RestroSuite SaaS system.
  • "User" – a business entity using the Platform.
  • "End Customer" – a person placing an order via the User's restaurant.
  • "Order" – any real order placed through an active restaurant storefront, excluding test orders.
  • "Account Panel" – the panel for subscription and billing management.
  • "Restaurant Panel" – the panel for managing menu, orders, and customers.
  • "Trial Period" – free usage period as described below.
  • "UK Customer" – a Customer that is established in, has its billing address in, operates primarily from, or requests activation of paid Services for use in the United Kingdom.
  • "Evaluation Access" – limited, free-of-charge access to the Services for testing, configuration, technical review, or internal evaluation purposes only. Evaluation Access does not constitute activation of a paid subscription or confirmation that the Services are commercially available in a given jurisdiction.

3. Agreement Formation

The Agreement is concluded upon successful account registration and acceptance of these Terms.

The User confirms acting in the course of business activity.

Users located in the United Kingdom may be permitted to register an account and create a workspace or tenant for Evaluation Access. Such registration does not create any obligation for RestroSuite to provide paid Services, enable payment functionality, activate Store purchasing features, or conclude a paid subscription with a UK Customer.

Unless and until RestroSuite expressly approves the UK Customer for paid commercial use, the workspace or tenant may be used only for internal testing and evaluation. The Customer must not use Evaluation Access to process live customer orders, operate a public-facing store, collect payments, or upload, import, or otherwise process personal data of restaurant guests, end customers, or other third parties, except where strictly necessary for account administration and technical evaluation.

RestroSuite may restrict, disable, or delay access to paid plans, software payments, Store purchasing, payment processing, live ordering, production use, or related commercial features for UK Customers until RestroSuite has completed its internal legal, tax, payment, sanctions, and data protection compliance review.

4. Trial Period

  1. The Trial Period lasts 21 days from activation.
  2. After the Trial Period ends, a paid subscription begins automatically.
  3. The User consents to automatic billing upon trial expiration.
  4. Abuse of the trial system may result in immediate termination.

5. Fees and Subscription

  1. Subscription fees are payable in advance.
  2. Subscriptions renew automatically unless terminated.
  3. Fees are non-refundable.
  4. The Provider may grant internal account credit at its sole discretion.
  5. In case of unjustified chargeback, access may be suspended immediately.

Paid subscriptions, software payments, Store purchases, payment processing, and other paid or commercial features are not automatically available to UK Customers. Activation of such features requires prior manual approval by RestroSuite.

RestroSuite may refuse, delay, or condition the activation of paid Services for UK Customers where this is necessary to comply with applicable legal, regulatory, payment, tax, sanctions, or data protection requirements, including requirements under the UK GDPR and the Data Protection Act 2018.

No paid subscription is concluded with a UK Customer until RestroSuite expressly confirms acceptance of the UK Customer and activates the relevant paid Services.

6. Non-Payment

  1. A 14-day grace period applies in case of payment failure.
  2. During this period, the Account Panel remains accessible.
  3. The Restaurant Panel and storefront may be suspended.
  4. After 31 days from invoice due date, all data may be permanently deleted.
  5. Deletion is irreversible.

7. Data Export

  1. Users may export order data via the Restaurant Panel.
  2. Invoices and billing history are available in the Account Panel.
  3. No obligation exists to provide full database copies or source code.
  4. No data recovery is possible after permanent deletion.

8. Prohibited Use

Users may not:

  • upload unlawful content,
  • conduct security attacks,
  • perform scraping or automated data extraction,
  • conduct load testing without consent,
  • bypass system limitations.

Violation may result in immediate suspension.

9. Availability and Maintenance

The Service is provided on a best-effort basis.

Planned maintenance may occur between 01:00–04:00 CET.

The Provider is not liable for failures of third-party infrastructure providers.

10. Liability

  1. The Provider is fully liable only for intentional misconduct.
  2. In cases of negligence, liability is limited to fees paid during the last 3 months.
  3. The Provider is not liable for lost profits or indirect damages.
  4. No guarantee of specific business results is provided.
  5. The User is fully responsible for the accuracy of data entered into the system, including prices, VAT rates, product descriptions, and payment and delivery configuration.
  6. RestroSuite is not liable for consequences of incorrect system configuration by the User.
  7. The User is fully responsible for all content uploaded to the system, including images, graphics, logos, trade names, and product descriptions.
  8. The User represents that they have all necessary rights, including copyrights and trademark rights, or valid licenses.
  9. RestroSuite does not verify content for legal compliance.
  10. RestroSuite is not liable for any infringement of third-party rights resulting from User content.
  11. The User agrees to indemnify and hold RestroSuite harmless from any claims, damages, or costs arising from intellectual property infringement, unlawful content, or improper use of the system.

11. Intellectual Property

All intellectual property rights remain with the Provider.

Users receive a non-exclusive, non-transferable license during the Agreement term.

Reverse engineering is prohibited.

12. Termination

Users may terminate the subscription effective at the end of a billing period.

Inactive accounts for 60 days may be deactivated.

13. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the Republic of Poland.

All disputes shall be resolved by courts having jurisdiction over the Provider's registered office.

For business customers established in the United Kingdom or Ireland, this Agreement remains governed by Polish law to the fullest extent permitted by applicable law. This choice of law does not affect any non-excludable rights, remedies, or protections available under mandatory local law. The existing provisions on the jurisdiction of Polish courts remain unchanged, subject to any mandatory rules that cannot be excluded by agreement.

14. Amendments

Technical or organizational updates may take effect upon publication.

Material changes become effective after 14 days' notice.

15. Legal Document Templates – No Legal Advice

The legal document templates provided within the Platform are made available for informational purposes only and do not constitute legal advice.

The User is solely responsible for reviewing, modifying, and ensuring compliance of any generated documents with applicable laws and regulations in their jurisdiction.

The Provider does not warrant that the templates are fully compliant with specific national or local legal requirements.

The Provider shall not be liable for any fines, penalties, administrative actions, or damages arising from the use of generated templates.

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