Terms of Service

Version 2.0 (Enterprise EU)
Effective date: February 2026

1. General Information

Service Provider:

Mebloexpert Robert Żołdak
ul. Andersa 4
59-900 Zgorzelec
Poland
VAT ID: PL6151029625
Email: support@restrosuite.app

These Terms govern the provision of the RestroSuite SaaS platform.

The Service is intended exclusively for business users (entrepreneurs).
Consumers are not permitted to use the Service.

2. Definitions

  • "Platform" – the RestroSuite SaaS system.
  • "User" – a business entity using the Platform.
  • "End Customer" – a person placing an order via the User's restaurant.
  • "Order" – any real order placed through an active restaurant storefront, excluding test orders.
  • "Account Panel" – the panel for subscription and billing management.
  • "Restaurant Panel" – the panel for managing menu, orders, and customers.
  • "Trial Period" – free usage period as described below.

3. Agreement Formation

The Agreement is concluded upon successful account registration and acceptance of these Terms.

The User confirms acting in the course of business activity.

4. Trial Period

  1. The Trial Period lasts 21 days from activation or until 20 Orders are placed — whichever occurs first.
  2. Test orders are excluded from the calculation.
  3. After the Trial Period ends, a paid subscription begins automatically.
  4. The User consents to automatic billing upon trial expiration.
  5. Abuse of the trial system may result in immediate termination.

5. Fees and Subscription

  1. Subscription fees are payable in advance.
  2. Subscriptions renew automatically unless terminated.
  3. Fees are non-refundable.
  4. The Provider may grant internal account credit at its sole discretion.
  5. In case of unjustified chargeback, access may be suspended immediately.

6. Non-Payment

  1. A 14-day grace period applies in case of payment failure.
  2. During this period, the Account Panel remains accessible.
  3. The Restaurant Panel and storefront may be suspended.
  4. After 31 days from invoice due date, all data may be permanently deleted.
  5. Deletion is irreversible.

7. Data Export

  1. Users may export order data via the Restaurant Panel.
  2. Invoices and billing history are available in the Account Panel.
  3. No obligation exists to provide full database copies or source code.
  4. No data recovery is possible after permanent deletion.

8. Prohibited Use

Users may not:

  • upload unlawful content,
  • conduct security attacks,
  • perform scraping or automated data extraction,
  • conduct load testing without consent,
  • bypass system limitations.

Violation may result in immediate suspension.

9. Availability and Maintenance

The Service is provided on a best-effort basis.

Planned maintenance may occur between 01:00–04:00 CET.

The Provider is not liable for failures of third-party infrastructure providers.

10. Liability

  1. The Provider is fully liable only for intentional misconduct.
  2. In cases of negligence, liability is limited to fees paid during the last 3 months.
  3. The Provider is not liable for lost profits or indirect damages.
  4. No guarantee of specific business results is provided.

11. Intellectual Property

All intellectual property rights remain with the Provider.

Users receive a non-exclusive, non-transferable license during the Agreement term.

Reverse engineering is prohibited.

12. Termination

Users may terminate the subscription effective at the end of a billing period.

Inactive accounts for 60 days may be deactivated.

13. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the Republic of Poland.

All disputes shall be resolved by courts having jurisdiction over the Provider's registered office.

14. Amendments

Technical or organizational updates may take effect upon publication.

Material changes become effective after 14 days' notice.

15. Legal Document Templates – No Legal Advice

The legal document templates provided within the Platform are made available for informational purposes only and do not constitute legal advice.

The User is solely responsible for reviewing, modifying, and ensuring compliance of any generated documents with applicable laws and regulations in their jurisdiction.

The Provider does not warrant that the templates are fully compliant with specific national or local legal requirements.

The Provider shall not be liable for any fines, penalties, administrative actions, or damages arising from the use of generated templates.

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